Terms of Service

Last Updated: 28 / 11 / 2025

1. Acceptance of Terms

By using our website and services, you agree to these Terms of Service and our Privacy Policy. If you do not agree with any part of these terms, you should not use our website.

2. Service Description

We provide Emotional Support Animal (ESA) evaluation services specifically for dogs and cats. After payment and completion of required information, a licensed professional will review your submission and, if approved, issue your ESA letter within 24–48 hours.

3. Eligibility Requirements

To use our services, you must:

  • Be at least 18 years old

  • Provide truthful and accurate information

  • Understand that the final issuance of an ESA letter depends on professional evaluation and approval

Providing false or misleading information may result in denial of service.

4. Payment and Delivery

Payment is required before any evaluation begins.
Once payment is confirmed:

  • Your evaluation will be reviewed by a licensed mental health professional

  • Your ESA letter (if approved) will be sent via email within 24–48 hours

We do not guarantee approval. Evaluation decisions are made solely by licensed professionals.

5. No Medical or Legal Advice

Information provided on this website is for informational purposes only.
Our service does not replace professional medical treatment, diagnosis, or legal advice.
Always consult your licensed mental health provider or legal advisor for specific guidance.

6. Refund Policy

Refunds may be provided only if:

  • No evaluation has been completed

  • No ESA letter has been issued

  • A technical issue on our end prevents service delivery

Once an evaluation is completed or a decision is made by the professional, refunds are not available.

7. User Responsibilities

You agree not to misuse our services. This includes:

  • Submitting false information

  • Attempting to obtain an ESA letter for fraudulent purposes

  • Reselling or modifying ESA documents

Any misuse may result in service denial or legal action.

8. Professional Evaluation Disclaimer

ESA approval is not guaranteed. Licensed professionals issue ESA letters based solely on their clinical judgment.
We do not influence their decisions.

9. Limitation of Liability

We are not responsible for:

  • Denial of ESA letters by landlords, airlines, employers, or any third party

  • Misuse or alteration of ESA documents

  • Any damages or losses resulting from the use of our website or services

Your use of our services is at your own risk.

10. Third-Party Services

Our website may use third-party providers for payment processing, email delivery, or authentication.
We are not responsible for the actions or policies of these providers.

11. Changes to Terms

We may update these Terms of Service at any time. Changes will be posted on this page with a new “Last Updated” date.
Continued use of our website means you accept the updated terms.

12. Contact Information

If you have questions about these Terms of Service, contact us at:
Email: [Insert Email]
Phone: [Insert Phone Number]
Address: [Insert Address]