Privacy Policy

Last Updated: 28 / 11 / 2025

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase Emotional Support Animal (ESA) services. By using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect personal information to provide ESA evaluations, generate ESA letters, and process your purchase. This may include:

Personal Information

  • Full name

  • Email address

  • Phone number

  • Residential address

  • Date of birth

Pet Information

  • Pet’s name

  • Pet type (dog or cat)

  • Breed, age, and other relevant details

Payment Information

  • Billing address

  • Payment confirmation details (processed securely by third-party payment processors)

Note: We do not store full credit card numbers. Payments are handled by secure third-party systems (e.g., Stripe, PayPal).

Medical or Assessment Information

To determine ESA eligibility, we may collect:

  • Questionnaire responses

  • Relevant personal background and emotional health information voluntarily provided

2. How We Use Your Information

We use the information we collect to:

  • Process your payment

  • Conduct ESA evaluations

  • Prepare and deliver your ESA letter within 24–48 hours after payment

  • Communicate with you regarding your order or follow-up questions

  • Maintain internal records and improve service quality

  • Comply with legal or regulatory requirements when applicable

3. Sharing Your Information

We do not sell or rent your personal information.

We may share information only in the following situations:

  • Licensed Mental Health Professionals: To review the information you submit and issue your ESA letter.

  • Service Providers: Trusted partners who help with payment processing, email delivery, or secure document generation.

  • Legal Compliance: If required by law, court order, or governmental authority.

All partners are required to protect your information.

4. How We Protect Your Information

We implement industry-standard security measures to protect your data, including:

  • SSL encryption

  • Secure servers and data storage

  • Limited access to personal information

  • Encryption of sensitive transmission data

While we strive to protect your information, no method of transmission over the internet is 100% secure.

5. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Request corrections or updates

  • Request deletion of your data (subject to legal or record-keeping requirements)

  • Opt out of marketing communications

To exercise these rights, contact us at: [Insert Contact Email]

6. Data Retention

We retain your information only as long as necessary to:

  • Provide ESA-related services

  • Comply with legal and professional obligations

  • Maintain secure records for verification if needed

7. Cookies and Tracking Technologies

Our website may use cookies and similar tools to:

  • Improve website performance

  • Analyze user activity

  • Personalize your experience

You may disable cookies in your browser settings, but certain features may not function properly.

8. ESA Letter Delivery

After successful payment and submission of required information:

  • Your ESA letter for your dog or cat will be reviewed and issued by a licensed professional.

  • Delivery time is within 24 to 48 hours via email.

  • Physical copies may be provided upon request (if your service includes this option).

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. Please review their policies independently.

10. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect information from minors.

11. Updates to This Privacy Policy

We may update this Privacy Policy as needed. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our website means you accept the revised terms.