Refund Policy

Last Updated: 28 / 11 / 2025

1. Overview

We strive to provide high-quality Emotional Support Animal (ESA) evaluation services for dogs and cats.
Because our evaluations involve licensed mental health professionals, certain refund limitations apply.
This policy explains when refunds are and are not available.

2. Refund Eligibility

You may request a refund only if one of the following conditions applies:

a. No Evaluation Has Been Completed

A full refund is available if a licensed professional has not yet begun reviewing your submitted information.

b. No ESA Letter Has Been Issued

If your evaluation has not been completed and no ESA letter has been issued, you may qualify for a refund.

c. Technical or Service Error

A refund may be issued if a system or processing error on our end prevents your evaluation or letter delivery.

3. Non-Refundable Situations

Refunds cannot be issued under the following circumstances:

• The licensed professional has begun or completed your evaluation.

• Your ESA letter has already been issued or delivered, regardless of the outcome.

• You provided incorrect, incomplete, or false information that affected the evaluation.

• A landlord, airline, employer, or any third party refuses to accept your ESA letter — we cannot guarantee acceptance.

• You change your mind after the evaluation has started.

4. Processing Time

Approved refunds are typically processed within 5–10 business days, depending on your payment provider.

5. Submitting a Refund Request

To request a refund, contact our support team with:

• Your full name

• Email used for payment

• Order number or payment receipt

• Reason for the refund request

Email: [Insert Email]

We will review your request and notify you of the outcome.

6. Contact Information

For questions about this Refund Policy, contact:
Email: [Insert Email]
Phone: [Insert Phone Number]
Address: [Insert Address]